frequently asked questions
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All earrings are made with size 11/0 Czech seedbeads. All silver earrings hooks are surgical steel, and all gold coloured hooks are 18k gold plated. Hoops are stainless steel, studs are surgical steel. Clip-ons are available, just add a note at checkout!
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Yes! We offer both silver and gold coloured clip-ons. All fishhook findings can be replaced by clip-ons. Please leave a note at checkout indicating you’d like to replace the hooks with clip-ons.
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At checkout you will have two shipping options, free untracked shipping, or paid tracked shipping for $15.
For orders over $100, select tracked sipping at checkout and enter code SHIPFREE for free tracked shipping.
Please note that once your order is with Canada Post I can only see what you can see in terms of tracking and we have no control over how long delivery will take, and cannot see details of where your package is. We are not responsible for lost or missing packages sent by regular, untracked mail. Please contact Canada Post if you have questions of this kind.
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All orders are processed within 1-3 business days. You will receive a notice when your order has shipped, along with tracking if applicable. Please note that once your packaged has been dropped off at Canada Post, we have no control over how long delivery will take, and cannot see details of where your package is. We are not responsible for lost or missing packages sent by regular, untracked mail. Please contact Canada Post if you have questions of this kind.
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We do not accept returns or exchanges.
In the unlikely event that your order arrives damaged, please email hello@spillthebeads.ca as soon as possible.
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Wholesale orders are considered on a case-by-case basis. Please contact to inquire about wholesale orders.
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If you lose one of your earrings, reach out to me at hello@spillthebeads, and if I still have the supplies, I’d be happy to make a replacement for you at half the original pair’s price. Just send me a message, and we’ll sort it out!